SolarEdge case study
Project Summary
Product: PV system
Service: Synergy units upgrade
The Challenge
- The Customer needed to upgrade already installed commercial PV systems across the UK.
- Speed, efficiency, quality and cost were the key targets of the campaign.
- The nature of the work required both internal and roof access across various sites and the customer enquired about most cost-effective way that Jigsaw could provide this.
The Solution
- Jigsaw provided complete service package which included transportation and storage of additional devices, end-customer care and digital evidence of before/after condition of the system.
- Using the planning and execution skills from our Consultancy business we were able to design an efficient, cost-effective process to manage the campaign.
- Utilising Jigsawsafe® digital link, the team sent pre-visit assessment surveys to end-customers thus validating the conditions of the product and access to it.
- Performing to strict standard operation instructions embedded digitally in Jigsawsafe® forms, we were able to ensure the work is done according to SolarEdge’s instructions and provide digital evidence that work was completed successfully.
Why Jigsaw Business Group?
- A proven track record with a team possessing real industry experience with empathy to support businesses accordingly, understanding individual pain points;
- A progressive company delivering premium level support services working in strict adherence with robust in-house best practices in accordance with all industry standards.
Key Achievements
- 2037 installations across the UK
- Overall execution speed was declared best-in-class among all Service Partners in Europe
- The Customer needed to upgrade already installed commercial PV systems across the UK.
- Speed, efficiency, quality and cost were the key targets of the campaign.
- The nature of the work required both internal and roof access across various sites and the customer enquired about most cost-effective way that Jigsaw could provide this.
- Jigsaw provided complete service package which included transportation and storage of additional devices, end-customer care and digital evidence of before/after condition of the system.
- Using the planning and execution skills from our Consultancy business we were able to design an efficient, cost-effective process to manage the campaign.
- Utilising Jigsawsafe® digital link, the team sent pre-visit assessment surveys to end-customers thus validating the conditions of the product and access to it.
- Performing to strict standard operation instructions embedded digitally in Jigsawsafe® forms, we were able to ensure the work is done according to SolarEdge’s instructions and provide digital evidence that work was completed successfully.
- A proven track record with a team possessing real industry experience with empathy to support businesses accordingly, understanding individual pain points;
- A progressive company delivering premium level support services working in strict adherence with robust in-house best practices in accordance with all industry standards.
- 2037 installations across the UK
- Overall execution speed was declared best-in-class among all Service Partners in Europe
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